I Am Still Receiving a Paper Bill When I Elected Not to Receive One

We are required to send customers a paper bill when their account has a past due balance as this serves as notification that if the past due balance remains unpaid after the time frame on the bill, their service will be disconnected for non-payment.

If you are receiving a paper copy, your account is not past due and you have already elected not to receive a paper invoice on Windstream Online, then please calls us at (800) 347-1991 and request the paper option be set to "no" in our billing system.

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