Creating a Windstream Online Account

If you are new to Windstream Online, someone at your company will need to register your account as the Windstream Online Administrator.

  • As an Administrator, you will need to follow these simple steps to complete the one-time registration process:
    • Visit the Windstream Online login page at windstreamonline.com.
    • Click the "register for access" link to the left of the username and password entry section.
    • Enter your Windstream account number, billing zip code and PIN combination in the space provided.
      • If you do not have access to the invoice to locate the PIN, contact your accounts payable department, or contact us and we can help.
    • Complete the remaining fields in the registration page, including your new username and password.
    • When you submit your information, return to your email and follow the link in the automated new registration email titled "Confirm Your Registration" to complete your registration.
      • If you do not see an email from Windstream after clicking submit in the registration screen, please check your spam folder for a message fromWindstream.ContactUs@windstream.com.
    • Once you complete the registration process, you will receive another automated email titled "Welcome to Windstream Online!" with further instructions on how best to use this resource.
    • After your initial login, you will have completed the registration process and can now access the new and enhanced features of Windstream Online by logging in directly.
  • If you are not the Administrator, once the Administrator completes the one-time registration, that individual will have the ability to quickly add users such as yourself to your company’s Windstream Online account using the portal.

HOW CAN WE HELP YOU?

Search our article database to find answers to your question.

Support

We’re here to help get you back to business.

Desktop computer, tablet and laptop

Live Chat

Need an answer fast? Our knowledgeable small business representatives can give you real-time assistance.

Monday-Friday, 8:00 a.m. – 6:00 p.m. (ET)

Long exposure of traffic

Email

If you think your question requires more detail, send us your inquiries and we’ll send you a thorough response within 24 hours.

Woman on phone and laptop in clothing store

Call

Account Inquiries 
(800) 347-1991
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)

Sales Team
(855) 439-2889
Monday – Friday, 8:00 a.m. – 7:00 p.m. (ET)

Technical Support
(800) 347-1991
Available 24/7