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Because We Want to Serve You Better

At Windstream, we value your feedback. We recognize that as your service provider we can do better, and that's where you can help. We are here to listen, take action, and connect you to a better experience.

Join Now
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Why Join?

By joining the Windstream Panel, you'll get to:

  • Participate in discussions about your experiences with Windstream
  • Share your thoughts with Windstream and connect with other Panel members
  • Enter a drawing for a $200 Visa Gift Card for every survey you complete

Our Promise to You:

  • We will listen to what you have to say.
  • We will share back with you what we’ve learned.
  • We will never sell your information to a third party.

About the WINsight Business Panel

Want the chance to win prizes and to give feedback? Join now to become part of our Panel. By sharing your insight, you can earn exclusive rewards while helping us become a better service provider.

How does it work?

To participate in the WINsight Business Panel, you have to subscribe through one of the links posted on smallbusiness.windstream.com.

Once you are on our landing page, click on the “Join Now” survey link to fill out our 5-minute survey, which includes household and demographic questions. After we have verified your submission form, we will send a welcome letter to confirm your membership to the WINsight Business Panel.

Who is eligible to join?

Any current Windstream Small Business customer. To ensure that all businesses are equally represented, participation is limited to a maximum of one panel member per Small Business customer account.

How long does it take to join the Panel?

After you complete the WINsight Business Membership Survey, you’ll receive a membership confirmation within 2-3 weeks. Once a member, you’ll receive surveys from Windstream via email approximately once per month.

How do I earn rewards?

We will do a drawing after each survey. To be entered in the drawing, you must complete the survey sent to your preferred email address. After you have completed the survey, you will automatically be added to a selection pool for the drawing. The winner will receive a $200 Visa gift card.

Please refer to the rules below for more information about WINsight Business drawings

What are the rules for the drawings?

By clicking submit and completing each WINsight Business survey, all non-government employees will be automatically entered into the WINsight Business Panel incentive drawing. Drawings are held the second Monday following the close of each survey. Chances of receiving a reward are based on the number of respondents completing the survey. Winners will be notified by Windstream via email. Unless otherwise noted, one winner is selected at the time of each drawing, incentive is in the form of a $200 Visa Gift Card which will be mailed directly to the winner’s home within 14 business days.

Winners will be selected randomly by Qualtrics Survey Software, and no employee or family member of an employee of Windstream is eligible to receive a reward. Only active, non-government customers who have not been suspended for late payment at the time of the drawing are eligible to receive the reward if selected.

Windstream reserves the right to change drawing incentive policies at any time without notice.

Why are government employees exempt from the drawings?

We value the opinions of all customers, however, due to Windstream’s status as a government contractor we must comply with all applicable rules, laws and regulations, including those covering allowable gifts and entertainment. As a result, government employees and officials are not eligible for any prizes resulting from WINsight Business Panel drawings. However, government employees and officials are still welcome to participate and give feedback through the WINsight Business Panel. Note that this prohibition includes employees of all K-12 schools and libraries, as well as Rural Health Care funding program participants and employees of quasi-governmental entities such as hospital districts. If a WINsight Business Panel member does not properly self-identify as being a government employee or official, Windstream reserve the right to request reimbursement from you for the value of any prize(s) received.

How will I know when a survey is available for me to complete?

We will send a message to your preferred email address with a link to the new survey whenever one is available. Additionally, we will send a reminder prior to the close of the survey. Each survey is open for a week before the link expires.

What will the survey be like?

In each survey, you will have the opportunity to provide feedback on topics ranging from overall customer experience, your services and how they are used, future products, etc.

Most surveys take about 10 minutes to complete.

How do I unsubscribe from the Panel?

Each survey invite has an “unsubscribe” link. Once you click on the link, you will automatically be removed from the Panel.

Can more than one employee from a company be on the WINsight Business Panel?

No, to ensure that all businesses are equally represented, participation is limited to a maximum of one panel member per Small Business customer account.

How are participants chosen for research projects?

Most surveys are made available to all Panel members, however, from time to time there may be a survey that is specific to certain Panel members e.g. customers residing within a specific city or customer who purchase a specific product from Windstream.

Who will see my information - how confidential is Windstream?

Windstream does not share your Panelist information or survey results with third parties. All responses are collected and processed by Windstream’s Customer Insight team.

For additional information about Windstream’s Privacy Policy, please refer to your Windstream Service Agreement.

What if I get disconnected from the Internet before I finish my survey?

In the event that you are disconnected or are unable to complete a survey in one sitting, your place in the survey flow will be saved automatically. Simply return to your original survey invitation in your email and click the survey link. The survey will automatically pick up where you left off. If you require any additional support with your WINsight Business surveys, please contact WinCanHelp@Windstream.com.

What happens if I don’t complete the survey? Will I be removed from the Panel?

No, you are under no obligation to complete the surveys. As long as you complete at least one survey per year and are an active Windstream small business customer, you will remain in the WINsight Business Panel. If you chose to no longer be a Panel member, simply click the “unsubscribe” link which can be found in any of our WINsight Business emails to be removed from the Panel.